> ## Documentation Index
> Fetch the complete documentation index at: https://help.mytruv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnecting an Account

> What to do when a connected account needs to be reconnected.

Sometimes a connection to your financial institution needs to be refreshed - typically after a password change, a security update on the bank's side, or extended inactivity. Balances and transactions stop updating until you reconnect.

## Signs that a connection needs reconnecting

You'll see one of these status badges on the connection:

* **Login failed**, **Auth failed**, **Session expired**, **Account locked**, or **Error**
* **Awaiting MFA** - your bank wants a verification code
* **Disconnected** - the link was removed or your bank requires a manual reconnection

See [Managing Your Connections](/accounts/managing-connections) for what each badge means.

## How to reconnect

Reconnecting opens the secure connection widget so you can sign back in to your bank with your current credentials.

<Note>
  **On the web** ([app.mytruv.com](https://app.mytruv.com/login)) - go to **Connections** (sidebar) or `app.mytruv.com/data/connections`. On the problem connection's card, click the amber **Fix** button.

  **On iOS** - go to **Settings → Connections**. If multiple connections need attention, tap the **Fix Connections** alert at the top to step through them one at a time. To fix just one connection, tap the affected connection and use the **Reconnect** button on its detail screen.
</Note>

Once the widget opens:

1. Sign in to your institution with your current credentials
2. Complete any multi-factor verification
3. The connection returns to **Connected** once data finishes syncing

## Common reasons for disconnections

* You changed your bank password
* Your institution requires periodic re-authentication
* Your bank updated its security protocols
* Multi-factor codes expired
* An extended period without using the app

<Tip>After changing your bank password, proactively reconnect in MyTruv to avoid gaps in your data.</Tip>