> ## Documentation Index
> Fetch the complete documentation index at: https://help.mytruv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Support

> How to reach the MyTruv team - email, in-app feedback, or from this Help Center.

You can reach the MyTruv team a few ways, depending on what you need.

## Ways to reach us

* **Email**: [support@mytruv.com](mailto:support@mytruv.com) - good for account-specific questions or anything that needs a human reply.
* **In-app Feedback form**: send a note straight to the product team from inside MyTruv. See [Sending Feedback](/settings/sending-feedback).
* **From this Help Center**: use the **Contact support** link in the navigation to open the same email channel without leaving the docs.

## Finding the Help link in the app

On both web and iOS, open **Settings** and tap **Help** to land here at help.mytruv.com.

## Before reaching out

A few quick things usually get you an answer faster than waiting on a reply:

* **Search this Help Center.** Most common questions about accounts, billing, transactions, and connections are covered in their own articles.
* **Ask the AI Assistant inside MyTruv.** It can answer app- and money-related questions in chat, pull up your own numbers, and walk you through features without leaving the app. See [Meet your AI Assistant](/assistant/meet-your-ai-assistant).
* **Skim the troubleshooting guide.** If something looks off - a missing transaction, a stale balance, a connection that won't refresh - start with [Common Questions](/troubleshooting/common-questions).

## What to include in your message

To help us answer quickly, please include:

* A clear description of the problem or question
* Steps to reproduce, if it's a bug
* Screenshots if they help illustrate the issue
* Your device and OS version (especially for iOS issues)