> ## Documentation Index
> Fetch the complete documentation index at: https://help.mytruv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Not Syncing

> What to do when your connected account isn't showing recent transactions or updated balances.

If one of your connected accounts isn't showing recent transactions or updated balances, run a manual refresh and, if that doesn't help, reconnect the account.

## Refresh the connection

<Note>
  **Web** ([app.mytruv.com/data/connections](https://app.mytruv.com/data/connections)): use the **Sync All** button at the top of the Connections page to refresh every bank connection at once. For a single bank, use the **Reconnect** button on its connection card (shown when the data is more than a few hours old). Payroll connections sync automatically on the backend; there's no manual refresh button for payroll.

  **iOS**: pull down anywhere on Accounts, Transactions, Income, or Recurring to trigger a refresh. The same gesture refreshes everything that screen shows.
</Note>

After a refresh, give it a minute - some institutions take a moment to return new data.

## Fix a broken connection

If a connection needs reauthorization (bank password change, expired session, security update), MyTruv surfaces a Fix flow:

<Note>
  **Web**: on the Connections page, a **Fix** button appears on any connection that needs attention. Tap it to re-launch the secure connection widget and sign in again.

  **iOS**: a **Fix connections** screen appears when one or more connections need attention. Reconnect or skip each one.
</Note>

For the full reconnection flow, see [Reconnecting Accounts](/accounts/reconnecting-accounts).

## Common causes

* **Changed bank password** - your bank requires you to sign in again after a password change
* **Bank security update** - your institution may have updated its security, requiring you to sign in again
* **Expired session** - some banks require connected apps to sign in again periodically

## If reconnecting doesn't help

* Check your bank's own website or app to see if their services are working normally
* If your bank is up but the connection still won't sync, remove the connection in MyTruv and add it again from scratch. See [Managing Connections](/accounts/managing-connections).
* If nothing works, [contact support](/settings/contacting-support).

<Tip>After changing your bank password, reconnect the account in MyTruv right away to avoid sync gaps.</Tip>