> ## Documentation Index
> Fetch the complete documentation index at: https://help.mytruv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# App Is Slow or Crashing

> Troubleshoot performance issues with MyTruv on web and iOS.

If MyTruv is running slowly or crashing, try the platform-specific steps below.

## iOS

1. **Force-quit and reopen MyTruv** - open the App Switcher and swipe up on the MyTruv card; then relaunch from the Home Screen.
2. **Restart your device** - a simple restart resolves a surprising number of performance issues.
3. **Check for app updates** - open the App Store, find MyTruv, and install any pending update.
4. **Update iOS** - open Settings → General → Software Update and install any available updates.
5. **Free up storage** - Settings → General → iPhone Storage. Aim to keep at least 500 MB free.

### If nothing helps

Delete and reinstall the app. Your data, accounts, and connections come back when you sign back in - nothing is stored only locally.

## Web

1. **Hard refresh the page** - on Mac, press Command + Shift + R; on Windows or Linux, press Control + Shift + R. This bypasses the browser cache.
2. **Try a different supported browser** - if MyTruv misbehaves in one browser, switch to another modern browser to isolate the issue.
3. **Clear your browser's cache** - if hard refresh doesn't help, clear cached files and reload. Your account stays signed in via Auth0; clearing cache won't sign you out unless you also clear cookies.
4. **Check your internet connection** - try opening another site to verify your connection is working.

## Both platforms

* **Check your internet connection** - Wi-Fi and cellular can both have intermittent issues; try switching to test.
* **Crash reports are automatic** - MyTruv collects crash data in the background, so you don't need to send logs manually.

## If the problem persists

[Contact support](/settings/contacting-support) with a short description of what you were doing when the issue happened.