> ## Documentation Index > Fetch the complete documentation index at: https://help.mytruv.com/llms.txt > Use this file to discover all available pages before exploring further. # Common Questions > Answers to frequently asked questions about MyTruv. Here are answers to questions we hear most often. Each answer links to the full article in this help center. ## Is my financial data safe? Your bank credentials are never stored by MyTruv - the connection is handled by our data provider, Truv. MyTruv has read-only access to your accounts; we can't move money. See [Who Can See My Data?](/trust-and-safety/who-can-see-my-data) and [Why We Need Your Bank Login](/trust-and-safety/why-we-need-bank-login). ## Can MyTruv access or move my money? No. MyTruv has read-only access. We can see balances and transactions, but we can't initiate transfers, make payments, or move money in any way. ## What do you use to connect to my bank? Truv, our parent company - the same financial-data technology banks, lenders, and employers use to verify applicants. It's not new or unproven: Truv is trusted by 8M+ consumers and connects to [13,000+ banks and 100+ payroll providers](https://mytruv.com), including ADP, Gusto, and Rippling. The connection uses bank-level encryption, is SOC 2 Type II certified, and is read-only. Your bank login goes straight to your institution and is never seen or stored by MyTruv. See [Why We Need Your Bank or Payroll Login](/trust-and-safety/why-we-need-bank-login) and [Is MyTruv Safe?](/trust-and-safety/is-mytruv-safe). ## How is MyTruv different from other money apps? Most money apps focus on one thing - tracking, budgeting, or canceling subscriptions. MyTruv connects all your accounts and adds an AI layer that reads your data, tells you what changed, and suggests what to do next, plus verified payroll income and access from the AI tools you already use. For a side-by-side look at the specific app you're using, see [How MyTruv Compares](/how-mytruv-compares). ## I already use another app - should I switch? You don't have to switch all at once. Sign up free, connect the same accounts, and keep your current app running while you try MyTruv. The free week of Pro and the Free plan let you compare without committing. See [How MyTruv Compares](/how-mytruv-compares) for what each app does well and what MyTruv adds. ## Which devices does MyTruv support? MyTruv is available on iPhone and iPad through the App Store, and on the web at [app.mytruv.com](https://app.mytruv.com). The web app is built for mobile, so it also works well in any phone browser - including on Android. Check the App Store listing for the current iOS minimum version. ## Is there an Android app? Not yet. A native Android app is on our roadmap and planned for the near future. For now, Android users get the full MyTruv experience through the web app at [app.mytruv.com](https://app.mytruv.com), which is optimized for mobile. Open it in Chrome (or any browser) and add it to your home screen for quick access - your account and data are the same there as on every other surface. ## Can I use MyTruv on multiple devices? Yes. Sign in with the same account on each device; your data is stored on your MyTruv account and syncs across devices. ## How do I cancel my subscription? It depends on where you subscribed. Web subscribers cancel through MyTruv at [app.mytruv.com/settings/subscription](https://app.mytruv.com/settings/subscription). App Store subscribers cancel through [Apple Subscriptions](https://account.apple.com/account/manage/section/subscriptions). See [Canceling Your Subscription](/billing/canceling-your-subscription) for both flows. ## Will deleting the iOS app cancel my subscription? No. If you subscribed through the App Store, you must cancel through Apple. Just deleting the app doesn't stop billing. ## How do I delete my MyTruv account? Open **Settings → Profile → Delete Account** (iOS) or [app.mytruv.com/settings/profile/delete](https://app.mytruv.com/settings/profile/delete) (web). See [Deleting Your Account](/security/deleting-your-account) for what gets deleted and what to do about an active subscription. ## Can I use MyTruv without connecting a bank account? MyTruv needs at least one connection - either a financial account or a payroll provider - to give you meaningful insights, spending breakdowns, or income tracking. ## Why is a transaction in the wrong category? Categories come automatically from your bank's merchant data; sometimes they need a manual correction. See [Wrong Transaction Category](/troubleshooting/wrong-transaction-category) for how to fix one and how to apply the fix to every transaction from the same merchant. ## How often does my data update? MyTruv syncs your data multiple times per day automatically. To force an immediate refresh: * **Web**: use **Sync All** at the top of [app.mytruv.com/data/connections](https://app.mytruv.com/data/connections), or the **Reconnect** button on a specific bank's card. * **iOS**: pull down anywhere on Accounts, Transactions, Income, or Recurring. ## I can't find what I'm looking for here Open **Settings → Help** on iOS, or the **Help** link on the web - both bring you back to this help center. If you still need a hand, [contact support](/settings/contacting-support).