> ## Documentation Index
> Fetch the complete documentation index at: https://help.mytruv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot My PIN

> How to regain access to MyTruv on iOS if you've forgotten your PIN.

<Note>The MyTruv PIN is an iOS-only feature. The web app doesn't use a PIN - if you can't access the web app, sign out and sign back in.</Note>

If you've forgotten your MyTruv PIN on iOS, the recovery path is to sign out from the lock screen and reset the PIN from Settings after you sign back in. There's no in-app "Forgot PIN" reset link.

## Reset your PIN

1. On the PIN entry screen, tap **Sign out**.
2. Sign in again with your usual method (email, phone, Apple, or Google).
3. Open **Settings → Security & Privacy**.
4. Either disable PIN entirely, or set a new 4-digit PIN.

Signing out doesn't delete your data. Your accounts, transactions, and settings stay on your MyTruv account and come back when you sign in.

## About PIN attempts

If you enter the wrong PIN 5 times in a row, the lock screen pauses for 30 seconds before accepting more attempts.

## If sign-out doesn't help

If you can't sign back in (lost access to your email, phone, or social login), [contact support](/settings/contacting-support).

## Related

* [Using a PIN](/security/using-a-pin) - how the PIN works and how to change it
* [Setting Up Face ID or Touch ID](/security/setting-up-face-id-touch-id) - the biometric alternative (mutually exclusive with PIN)
* [App Lock Settings](/security/app-lock-settings) - inactivity timeout