Sometimes a connection to your financial institution may need to be refreshed. This can happen when you change your bank password, when your institution updates its security, or after an extended period of inactivity.
Signs that an account needs reconnecting
- A warning icon or banner appears on the account
- Your account shows an “Action Required” or “Connection Error” status
- Balances and transactions have stopped updating
How to reconnect
- Go to the Accounts tab
- Tap on the account showing the connection issue
- Tap Reconnect or Fix Connection
- Sign in again with your institution’s current login credentials
- Complete any multi-factor authentication steps
Your account will begin syncing again once reconnected.
Common reasons for disconnections
- You changed your bank password
- Your institution requires periodic re-authentication
- Your bank updated its security protocols
- Multi-factor authentication expired
After changing your bank password, proactively reconnect it in MyTruv to avoid any gaps in your data.
