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Sometimes a connection to your financial institution needs to be refreshed - typically after a password change, a security update on the bank’s side, or extended inactivity. Balances and transactions stop updating until you reconnect.

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Signs that a connection needs reconnecting

You’ll see one of these status badges on the connection:
  • Login failed, Auth failed, Session expired, Account locked, or Error
  • Awaiting MFA - your bank wants a verification code
  • Disconnected - the link was removed or your bank requires a manual reconnection
See Managing Your Connections for what each badge means.

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How to reconnect

Reconnecting opens the secure connection widget so you can sign back in to your bank with your current credentials.
On the web (app.mytruv.com) - go to Connections (sidebar) or app.mytruv.com/data/connections. On the problem connection’s card, click the amber Fix button.On iOS - go to Settings → Connections. If multiple connections need attention, tap the Fix Connections alert at the top to step through them one at a time. To fix just one connection, tap the affected connection and use the Reconnect button on its detail screen.
Once the widget opens:
  1. Sign in to your institution with your current credentials
  2. Complete any multi-factor verification
  3. The connection returns to Connected once data finishes syncing

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Common reasons for disconnections

  • You changed your bank password
  • Your institution requires periodic re-authentication
  • Your bank updated its security protocols
  • Multi-factor codes expired
  • An extended period without using the app
After changing your bank password, proactively reconnect in MyTruv to avoid gaps in your data.