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If you’ve forgotten your MyTruv PIN, here’s how to regain access to the app.

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If you have Face ID or Touch ID enabled

  1. On the PIN entry screen, use Face ID or Touch ID to unlock the app
  2. Once inside, go to Settings > Security & Privacy > App Lock
  3. Tap Change PIN
  4. Authenticate with Face ID / Touch ID when prompted
  5. Set a new 4-digit PIN

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If biometrics are not enabled

If you don’t have Face ID or Touch ID set up as an alternative:
  1. On the PIN entry screen, tap Forgot PIN? if available
  2. You may be asked to sign in with your email and password to verify your identity
  3. Once verified, you can create a new PIN

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If you’re completely locked out

If none of the above options work:
  1. Delete and reinstall the MyTruv app
  2. Sign in with your email and password
  3. Set up a new PIN in Settings > Security & Privacy > App Lock
  4. Your data and connected accounts will still be available after signing back in
Deleting and reinstalling the app does not delete your account or data. Your information is stored securely in the cloud.
After setting a new PIN, consider also enabling Face ID or Touch ID as a backup authentication method.