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The MyTruv PIN is an iOS-only feature. The web app doesn’t use a PIN - if you can’t access the web app, sign out and sign back in.
If you’ve forgotten your MyTruv PIN on iOS, the recovery path is to sign out from the lock screen and reset the PIN from Settings after you sign back in. There’s no in-app “Forgot PIN” reset link.

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Reset your PIN

  1. On the PIN entry screen, tap Sign out.
  2. Sign in again with your usual method (email, phone, Apple, or Google).
  3. Open Settings → Security & Privacy.
  4. Either disable PIN entirely, or set a new 4-digit PIN.
Signing out doesn’t delete your data. Your accounts, transactions, and settings stay on your MyTruv account and come back when you sign in.

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About PIN attempts

If you enter the wrong PIN 5 times in a row, the lock screen pauses for 30 seconds before accepting more attempts.

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If sign-out doesn’t help

If you can’t sign back in (lost access to your email, phone, or social login), contact support.