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If one of your connected accounts isn’t showing recent transactions or updated balances, try these troubleshooting steps.

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Quick fixes

  1. Pull down to refresh - On the Accounts tab or Home screen, pull down to trigger a manual sync
  2. Check your internet connection - Make sure your device is connected to Wi-Fi or cellular data
  3. Wait a moment - Some institutions have a slight delay in providing transaction data

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If refreshing doesn’t work

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Reconnect the account

  1. Go to the Accounts tab
  2. Tap the account that isn’t syncing
  3. Look for a Reconnect or Fix Connection option
  4. Sign in again with your current bank credentials

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Check for institution issues

  • Your bank may be experiencing technical difficulties
  • Check your bank’s website or app to see if their services are working normally

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Remove and re-add the account

If reconnecting doesn’t work:
  1. Remove the account from MyTruv
  2. Wait a few minutes
  3. Add the account again from scratch

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Common causes

  • Changed bank password - If you recently updated your bank password, you’ll need to reconnect
  • Bank security update - Your institution may have updated its security, requiring re-authentication
  • Expired session - Some banks require periodic re-authentication
After changing your bank password, immediately reconnect the account in MyTruv to avoid sync issues.
If the problem persists after trying all steps, contact our support team for assistance.