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If one of your connected accounts isn’t showing recent transactions or updated balances, run a manual refresh and, if that doesn’t help, reconnect the account.

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Refresh the connection

Web (app.mytruv.com/data/connections): use the Sync All button at the top of the Connections page to refresh every bank connection at once. For a single bank, use the Reconnect button on its connection card (shown when the data is more than a few hours old). Payroll connections sync automatically on the backend; there’s no manual refresh button for payroll.iOS: pull down anywhere on Accounts, Transactions, Income, or Recurring to trigger a refresh. The same gesture refreshes everything that screen shows.
After a refresh, give it a minute - some institutions take a moment to return new data.

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Fix a broken connection

If a connection needs reauthorization (bank password change, expired session, security update), MyTruv surfaces a Fix flow:
Web: on the Connections page, a Fix button appears on any connection that needs attention. Tap it to re-launch the secure connection widget and sign in again.iOS: a Fix connections screen appears when one or more connections need attention. Reconnect or skip each one.
For the full reconnection flow, see Reconnecting Accounts.

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Common causes

  • Changed bank password - your bank requires you to sign in again after a password change
  • Bank security update - your institution may have updated its security, requiring reauthentication
  • Expired session - some banks require periodic reauthentication for connected apps

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If reconnecting doesn’t help

  • Check your bank’s own website or app to see if their services are working normally
  • If your bank is up but the connection still won’t sync, remove the connection in MyTruv and add it again from scratch. See Managing Connections.
  • If nothing works, contact support.
After changing your bank password, reconnect the account in MyTruv right away to avoid sync gaps.