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If one of your connected accounts isn’t showing recent transactions or updated balances, run a manual refresh and, if that doesn’t help, reconnect the account.

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Refresh the connection

Web: on Banks, payroll & credit, use Sync All to refresh every bank connection at once. For a single bank, use Reconnect on its connection card - it appears once that connection’s data is no longer fresh. Payroll syncs automatically and has no manual refresh.iOS: pull down anywhere on Accounts, Transactions, Income, or Recurring to trigger a refresh. The same gesture refreshes everything that screen shows.
After a refresh, give it a minute - some institutions take a moment to return new data.

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Fix a broken connection

If a connection needs reauthorization (bank password change, expired session, security update), MyTruv surfaces a Fix flow: On the Banks, payroll & credit page, a Fix action appears on any connection that needs attention. Select it to relaunch the secure connection widget and sign in again.
On iOS, a Fix connections prompt appears when one or more connections need attention, and lets you reconnect or skip each one in turn.
For the full reconnection flow, see Reconnecting Accounts.

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Common causes

  • Changed bank password - your bank requires you to sign in again after a password change
  • Bank security update - your institution may have updated its security, requiring you to sign in again
  • Expired session - some banks require connected apps to sign in again periodically

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If reconnecting doesn’t help

  • Check your bank’s own website or app to see if their services are working normally
  • If your bank is up but the connection still won’t sync, remove the connection in MyTruv and add it again from scratch. See managing your connections.
  • If nothing works, contact support.
After changing your bank password, reconnect the account in MyTruv right away to avoid sync gaps.