Common causes
Payroll provider not supported
- MyTruv supports income data from many major payroll providers, but not all
- If your employer uses a less common payroll system, income data may not be available
Account not connected
- Income tracking requires a connected account that receives your pay deposits
- Make sure the bank account where your paycheck is deposited is linked in MyTruv
Recent job change
- If you recently started a new job, it may take one or two pay cycles before income data appears
- Your new employer’s payroll provider needs time to establish the data connection
How to fix it
- Check your connected accounts - Make sure the account that receives your pay is linked and syncing properly
- Refresh your data - Pull down on the Income tab to trigger a manual sync
- Reconnect your account - If income was showing before and stopped:
- Go to the Accounts tab
- Find the relevant account and tap Reconnect
- Sign in with your current bank credentials
Multiple employers
If you work multiple jobs, make sure the bank accounts associated with each employer are connected. Income from each source will appear separately in the Income tab.If your income still doesn’t appear after trying these steps, your payroll provider may not be supported. Contact support for help.