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Income in MyTruv comes from one of two sources: a payroll connection (gross pay, net pay, deductions, pay stubs) or a bank connection (deposit amounts only, no breakdown). If income isn’t showing, the most likely cause is that the right connection isn’t linked yet.

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Connect a payroll provider

For full income details (gross, net, deductions, pay stubs), you need a payroll connection.
Web: open Income from the sidebar (app.mytruv.com/data/income). If you don’t have a payroll or bank connection yet, the page shows an empty state with an Add account button - tap it to start the connection flow.iOS: scroll to the Income section on the Home (Summary) feed. If you don’t have a payroll connection, a Get More Details banner appears with a Connect Payroll button. (You can dismiss the banner for 30 days, but it’ll come back.)
See Connecting Payroll for the full flow.

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Refresh your data

If a connection is already linked but you’re not seeing the latest pay stub or deposit, run a manual refresh:
Web (app.mytruv.com/data/connections): payroll syncs automatically on the backend - there’s no manual refresh button for payroll. For bank deposits, use Sync All or the Reconnect button on the bank’s connection card.iOS: pull down anywhere on the Income section to refresh.

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Common causes

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Recent job change

If you recently started a new job, it may take one or two pay cycles before income data appears. Your new employer’s payroll provider needs time to populate.

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Payroll provider not supported

MyTruv supports many major payroll providers, but not all. If your employer uses a less common payroll system, payroll data may not be available - in that case, a bank connection still shows your deposits, just without the gross / deductions breakdown.

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Bank account doesn’t receive the deposit

If you’re relying on a bank connection (no payroll), make sure the bank account where your paycheck is deposited is linked.

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Multiple employers

If you work multiple jobs, connect each payroll provider separately. Income from each source appears under its own employment card. See Tracking Multiple Employers.

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If income still doesn’t appear

If none of the above works, contact support - your payroll provider may not be supported, or there may be a connection-specific issue worth investigating.