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If you can’t find your bank or financial institution when trying to connect an account, here are some things to try.

Search tips

  • Use the full official name - Search “Navy Federal Credit Union” instead of “NFCU”
  • Try different variations - Your bank might be listed under a different name than you expect
  • Search by location - Some smaller institutions include their city or state in their name
  • Check for parent companies - Some banks operate under a parent company name

If your institution isn’t listed

Not all financial institutions are supported. If yours doesn’t appear:
  • It may not be available yet - We’re constantly adding new institutions
  • It may use a different connection method - Some smaller institutions aren’t compatible with our banking data provider

What you can do

  • Check back later - New institutions are added regularly
  • Contact support - Let us know which institution you’d like us to add. We’ll do our best to prioritize it
  • Try connecting through a parent company - If your bank was recently acquired or merged, try searching for the parent company
MyTruv supports thousands of institutions, but not every bank or credit union is available. We’re continuously working to expand our coverage.
When contacting support about a missing institution, include the full name and location of the bank so we can look into adding it.