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Offline access is an iOS-only feature. The MyTruv web app requires an active internet connection - if you’re offline on the web, you’ll see a connection error until your network is back.
When your iPhone loses internet, MyTruv falls back to your most recently synced data so you can still see what’s on your accounts.

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What works offline (iOS)

On screens where MyTruv has previously loaded your data - Accounts, Transactions, Spending, Cash Flow, Income, Recurring, Feed, search, and Banks, payroll & credit - the app shows the last-synced version. Most of them also carry a banner at the top reminding you that you’re offline, with a button to retry the refresh. The cached data includes:
  • Account balances
  • Transaction history
  • Spending breakdowns
  • Recurring bills and income
  • Your list of connections, with Disconnect unavailable until you’re back online
Background sync pauses while you’re offline.
MyTruv iOS 1.9 added offline states to Credit, Income, the Feed and search, and MyTruv iOS 1.10 added them to Spending and to the Assistant tab, which now tells you you’re offline before you try to send anything. Before 1.9 those screens gave no sign that you were offline.

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What needs a connection (iOS)

Some screens need live data and won’t work offline:
  • Credit - your score and credit accounts are not cached
  • Assistant chat - sending messages and receiving responses
  • Connecting a new account - linking financial institutions
  • Refreshing data - pulling the latest transactions and balances
  • Settings pages that talk to the server - Assistant, Notification preferences, Membership and Feedback
On these screens, an offline notice with a Try again button appears until you’re back online.

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When you’re back online

Once your connection is restored, MyTruv automatically resumes background sync. To force an immediate refresh, pull down anywhere on Accounts, Transactions, Income, or Recurring.