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Offline access is an iOS-only feature. The MyTruv web app requires an active internet connection - if you’re offline on the web, you’ll see a connection error until your network is back.
When your iPhone loses internet, MyTruv falls back to your most recently synced data so you can still see what’s on your accounts.

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What works offline (iOS)

On screens where MyTruv has previously loaded your data - Accounts, Transactions, Spending, Cash Flow, Income, Recurring, Insights - the app shows the last-synced version. A small banner appears at the top reminding you that you’re offline; you can tap the retry button in the banner to attempt a refresh. The cached data includes:
  • Account balances
  • Transaction history
  • Spending breakdowns
  • Recurring bills and income
Background sync pauses while you’re offline.

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What needs a connection (iOS)

Some screens need live data and won’t work offline:
  • Assistant chat - sending messages and receiving responses
  • Feedback - submitting feedback requires a connection
  • Connecting a new account - linking financial institutions
  • Refreshing data - pulling the latest transactions and balances
On these screens, an offline error appears until you’re back online.

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When you’re back online

Once your connection is restored, MyTruv automatically resumes background sync. To force an immediate refresh, pull down anywhere on Accounts, Transactions, Income, or Recurring.