Where to find it
On the web (app.mytruv.com) - Connections is in the sidebar, or go directly to
app.mytruv.com/data/connections.On iOS - go to Settings → Connections.What you’ll see
Each active connection shows the institution name and logo, the number of linked accounts, the last sync time, and a status badge.Connection status badges
- Connected - everything is working and data is up to date
- Syncing… / Logging in… / Created - data is being pulled or the connection is still finishing setup; nothing for you to do
- Awaiting MFA - your bank wants a verification code. Tap the connection to provide it.
- Login failed, Auth failed, Session expired, Account locked, or Error - the connection needs your attention. Use the Fix flow below.
- No data - the connection was made but no account data came back. Check that your account at the institution has the expected information.
- Unavailable / Not supported - a temporary issue at the institution’s side. Usually resolves on its own.
- Disconnected - the connection has been removed (or the link needs a manual reconnection). Relink it to restore data.
Fixing connections that need attention
The Fix action relaunches the secure widget so you can sign in to your institution again.On the web - any card with an issue shows a Fix button. Click it to reconnect that one institution.On iOS - if any connection is in an error state, a Fix Connections alert appears at the top of the Connections screen. Tap it to walk through each connection one at a time. After all are addressed, you’ll see an All Done! confirmation.
Syncing your data
Most data syncs automatically in the background. To force a manual sync:On the web - each non-payroll card has a Refresh button. To sync every connection at once, use Sync All at the top of the page.On iOS - pull down on the Accounts tab to refresh.