If you need help with something that isn’t covered in this help center, you can reach our support team directly.
- Open MyTruv and go to Settings
- Tap Help & Support or Contact Us
- Choose your preferred contact method
- Describe your issue and submit your request
What to include in your request
To help us resolve your issue quickly, please include:
- A clear description of the problem or question
- Steps to reproduce the issue, if applicable
- Screenshots showing the problem, if possible
- Your device model and iOS version
Response times
Our support team works to respond to all inquiries as quickly as possible. You’ll receive a response via email.
Try these resources first:
- This Help Center - Browse articles for answers to common questions
- AI Assistant - Ask your MyTruv assistant for help with app-related questions
- Troubleshooting section - Check the troubleshooting guide for solutions to common issues
The more details you provide when contacting support, the faster we can help resolve your issue.
