Is my financial data safe?
Your bank credentials are never stored by MyTruv - the connection is handled by our data provider, Truv. MyTruv has read-only access to your accounts; we can’t move money. See Who Can See My Data? and Why We Need Your Bank Login.Can MyTruv access or move my money?
No. MyTruv has read-only access. We can see balances and transactions, but we can’t initiate transfers, make payments, or move money in any way.Which devices does MyTruv support?
MyTruv is available on iPhone and iPad through the App Store, and on the web at app.mytruv.com. Check the App Store listing for the current iOS minimum version.Can I use MyTruv on multiple devices?
Yes. Sign in with the same account on each device; your data is stored on your MyTruv account and syncs across devices.How do I cancel my subscription?
It depends on where you subscribed. Web subscribers cancel through MyTruv at app.mytruv.com/settings/subscription. App Store subscribers cancel through Apple Subscriptions. See Canceling Your Subscription for both flows.Will deleting the iOS app cancel my subscription?
No. If you subscribed through the App Store, you must cancel through Apple. Just deleting the app doesn’t stop billing.How do I delete my MyTruv account?
Open Settings → Profile → Delete Account (iOS) or app.mytruv.com/settings/profile/delete (web). See Deleting Your Account for what gets deleted and what to do about an active subscription.Can I use MyTruv without connecting a bank account?
MyTruv needs at least one connection - either a financial account or a payroll provider - to give you meaningful insights, spending breakdowns, or income tracking.Why is a transaction in the wrong category?
Categories come automatically from your bank’s merchant data; sometimes they need a manual correction. See Wrong Transaction Category for how to fix one and how to apply the fix to every transaction from the same merchant.How often does my data update?
MyTruv syncs your data multiple times per day automatically. To force an immediate refresh:- Web: use Sync All at the top of app.mytruv.com/data/connections, or the Reconnect button on a specific bank’s card.
- iOS: pull down anywhere on Accounts, Transactions, Income, or Recurring.