Here are answers to questions we hear most often.
Is my financial data safe?
Yes. MyTruv uses bank-level encryption to protect your data. Your bank credentials are never stored on our servers, and we use read-only access - we cannot move your money or make transactions. Learn more in our security guide.
Can MyTruv access or move my money?
No. MyTruv has read-only access to your financial accounts. We can see your balances and transactions, but we cannot initiate transfers, make payments, or move money in any way.
Which devices does MyTruv support?
MyTruv is available on iPhone and iPad running iOS 17.0 or later. An Android version is not currently available.
How do I cancel my subscription?
Sign in at app.mytruv.com/login and go to your subscription settings to cancel. See our cancellation guide for detailed steps.
Will deleting the app cancel my subscription?
No. Deleting the app does not cancel your subscription. You must cancel at app.mytruv.com.
Can I use MyTruv without connecting a bank account?
MyTruv requires at least one connected financial account to provide meaningful financial insights and data.
How do I delete my account?
Go to Settings > Account > Delete Account. This permanently deletes all your data. See our account deletion guide for details.
Why is a transaction in the wrong category?
Transaction categories are assigned automatically based on merchant information. While most are accurate, some may occasionally be miscategorized.
How often does my data update?
MyTruv syncs your data multiple times per day automatically. You can also pull down to refresh manually at any time.
Can’t find what you’re looking for? Contact our support team through Settings > Help & Support in the app.
