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If the balance shown in MyTruv doesn’t match what you see in your bank’s app or website, here are the most common reasons and how to fix them.

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Common causes

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Sync timing

  • MyTruv syncs your account data periodically, not in real time
  • There may be a delay of a few hours between when a transaction occurs and when it appears in MyTruv
  • Pull down to refresh on the Accounts tab to trigger a manual sync

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Pending vs. posted transactions

  • Pending transactions may show in your bank app but not yet in MyTruv (or vice versa)
  • Once transactions are fully posted by your bank, balances should align
  • This is especially common with debit card holds at gas stations, hotels, and restaurants

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Recent transactions

  • Transactions made very recently (within the last few hours) may not have synced yet
  • Weekend and holiday transactions often take longer to process

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How to fix it

  1. Refresh your data - Pull down on the Accounts tab to force a sync
  2. Wait for pending transactions - Check back after pending transactions have posted
  3. Reconnect the account - If the balance is consistently off, try reconnecting:
    • Go to the Accounts tab
    • Tap the account in question
    • Tap Reconnect or Fix Connection
    • Sign in with your bank credentials again
Small, temporary differences between MyTruv and your bank are normal due to sync timing. If the difference persists for more than 24 hours after refreshing, contact support.