Refresh your data
Each account shows when it was last updated. If the timestamp is old, run a manual refresh:Web (app.mytruv.com/data/connections): use Sync All at the top of the Connections page, or the Reconnect button on a specific bank’s connection card.iOS: pull down anywhere on Accounts, Transactions, or Income to trigger a refresh.
Common causes
Sync timing
MyTruv syncs periodically, not in real time. A transaction may take a few hours to appear after it happens, and weekend or holiday transactions often take longer to post.Pending vs posted transactions
A pending transaction may show in your bank’s app but not yet in MyTruv (or vice versa). Once your bank fully posts the transaction, the balances align. This is especially common with debit-card holds at gas stations, hotels, and restaurants.Investment and loan accounts
Investment positions and loan balances can update less frequently than bank or credit card balances - sometimes only once a day. A small lag on these accounts is normal.If the difference persists
If the balance is still off more than 24 hours after a refresh, reconnect the account. See Account Not Syncing for the full reconnection flow, or contact support if reconnecting doesn’t help.Small, temporary differences between MyTruv and your bank are normal due to sync timing. Persistent gaps usually mean the connection needs to be refreshed or reauthorized.